Frequently Asked Questions
You don’t need to have any prior programming experience to start using Daisy instruments.
Each individual module may be controlled directly via their virtual instrument control panel within the Daisy Controller App. When you wish to add that instrument to your automation workflow, simply press the “Append Above Parameters” button in the app to copy the manual settings for that module into your script window. In this way, you don’t even need to remember the instrument’s command format.
When you get into more complicated workflows, it will help to be familiar with a few simple Python syntax — such as for and while loops.
Our AI assistant is in beta stage and will be available to our early adopter partners. This assistant can suggest script options for connected instrument networks; it can also automatically find and fix simple bugs in your code. As we develop this functionality further, the AI assistant will eventually be able to help automatically script complicated workflows with simple descriptions from users.
Check out our Video Tutorials section to get started on automating with the Daisy instruments.
If you still need assistance, contact our technical support department with your specific questions.
Our one-year warranty is comprehensive and covers all performance issues that might arise from unlikely manufacturing defects. Details can be found in our Warranty document.
You may return a Daisy module within 30 days of its arrival for a full refund. See our Return Policy for details.
Daisy instruments are designed to be chemically compatible with a wide array of buffers, solutions, acids, bases and solvents. You may find detailed documents and links about the chemical compatibility of each specific Daisy module in its own product page.
Our Early Adopter partners can get free access to our technical services department for three months. This access includes assistance with instrument configuration, as well as workflow and scripting development.
Our technical team is also available to assist regular customers whenever they need help. Contact us with your questions.
We will continuously be posting new tutorials and case studies on our web site.
Contact us for technical assistance related to migrating your existing workflows into the Daisy environment.
The Daisy Platform offers a very cost-effective and highly time-efficient approach to building proof-of-concept demonstrations and obtaining critical data — saving months from your development timeline.
If the next step after that is to create a dedicated, stand-alone instrument for your company or institution, contact our technical development team in advance. We specialize in turning your Daisy network and your custom application requirements into a robust, stand-alone instrument that is unique to you. Your logo, your color scheme, your graphical user interface, your workflow.
We can do this quickly and efficiently, because we don’t start from scratch. The underlying technology, firmware, circuitry and components are still the same as the ones from Daisy. Our process cuts the typical development timeline for a new instrument platform (proof-of-concept to beta instruments) from 12-18 months down to 6-9 months. The resulting savings in resources and time can dramatically accelerate your organization’s success.
