Services and Support

Our Commitment to Customer Success

At Scalables, we believe that the relationship with our customers extends far beyond the initial purchase. Every Daisy platform component is backed by comprehensive technical support from our team of scientists and engineers who understand laboratory workflows firsthand. Whether you need help configuring a multi-module setup, troubleshooting a fluid path, or optimizing a protocol for a new application, our support team is available to guide you through the process. We offer multiple support channels including email, video consultations, and detailed online documentation to ensure you can get help in the way that works best for your team.

Warranty and Quality Assurance

Every product in the Daisy platform is manufactured to exacting standards and undergoes rigorous quality testing before shipment. We stand behind our products with a comprehensive warranty that covers manufacturing defects and component failures under normal operating conditions. Our quality assurance process includes flow rate calibration verification, pressure testing, and full functional validation of every module. In the rare event that an issue arises, our streamlined return and replacement process is designed to minimize downtime and get your research back on track as quickly as possible.

Training and Onboarding

Getting started with a new instrument platform should be straightforward, and we have invested heavily in resources to make onboarding seamless. New customers receive access to our library of video tutorials, application notes, and protocol templates that cover common use cases across life sciences, chemistry, and materials science. For institutions adopting the Daisy platform at scale, we offer customized training sessions that can be conducted remotely or on-site, ensuring that every member of your research team can operate the equipment confidently and independently.